Frequently Asked Questions

What exactly is MentoMori?

MentoMori is an online service that gives you the opportunity to record messages for your near and dear, which we then send out in the event of your death. You can leave video greetings, write a letter or create a slide show for the ones you leave behind. Share precious memories, write an obituary or leave words of encouragement and love.

MentoMori also offers a secure place for your online information and passwords, such as log in information to different social networking sites. This information, together with instructions about how you want your online accounts to be handled or closed in the event of your death, ensures that you remain in full control of your online presence.

Why should I use this service?

Our service can give you peace of mind. Peace of mind when it comes to closing down your online presence and, more importantly, peace of mind when it comes to making sure you say everything you want to say to those you love.

Our service also gives the ones close to you peace of mind when it comes to handling your online information. Through MentoMori they will receive instructions from you on how to log in to your different accounts and what to do with them. And if you don’t want anyone you know to handle your accounts, we will do it for you. It is all a part of our service.

How do I subscribe to the service?

After creating an account with us, you can start using our services straight away.

How do I know that your web site is secure?

MentoMori collaborates with companies like Picsearch and Secode, which are leaders in the fields of Internet traffic, server security and encryption of sensitive information.

How can you safeguard my access codes, account information and passwords to my online accounts?

MentoMori and all of its employees and partners sign a strict non-disclosure agreement to guarantee that all of your online information remains confidential.

Our Internet hosting and security partners, Picsearch and Secode, are world leaders in these areas.

What happens if I do not want my relatives to close down my Net accounts? In which ways can you help?

MentoMori can administer the closing down of your online accounts quickly and discreetly. We manage your accounts neutrally and place no moral values on your accounts or their content.

If I die, how will you know? How should my relatives get in contact with you?

This is not necessary as the relevant authorities will notify us. If you live in a country where we are not yet connected to the authorities, we will make use of your trusted account contacts. We will contact your relatives and make sure they receive the messages you have left for them.

How can you verify my death if something should happen to me?

This depends on which country you live in. If you live in a country where we are not yet connected to the authorities, then we will make use of your trusted account contacts. You can find out which information is relevant in your case by going to: beta.mentomori.com/terms.

Who is responsible for this site?

Exclusive Solutions Stockholm AB
C/o Can Umarlar
Huldabergsvägen 19
13668 Vendelsö, Sweden
Tel: +46 (0)73 317 44 00
Mail: can [at] mentomori [dot] com

How do I create messages?

After creating your account, you can use the tools we provide to create messages easily and quickly.

Can I record a video message directly from my computer webcam or do I always have to upload it?

This is up to you. You can upload pre-recorded films from your computer, or you can record your messages using a web camera connected to your computer.

Which film formats do you support?

We support the following formats:

Which formats do you support for images?

We support the following formats:

Which formats do you support for sound files?

We support the following formats:

Can I store photographs for my family on your site?

Yes. You can upload your photos onto our site and leave them there for your trusted contacts.